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The complaint was marked as resolved after the player confirmed the issue had been addressed. The player from Italy had requested a withdrawal prior to submitting this complaint. He has lost €1947 since his request and is seeking assistance and a refund of his deposits, citing a violation of the casino’s policies. The player from Germany requested account deletion on January 11th due to gambling addiction but has not received a response. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by LuckyMax Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Consequently, the complaint was marked as “unresolved,” with the potential for reopening if the casino decided to respond in the future. The Complaints Team had reached out to the casino for clarification but received no response, as the casino operated without a valid license and did not adhere to any ADR service. Despite multiple attempts to contact the casino and provide the necessary information, the issue remained unresolved after a month.
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While the game rules (especially for A Christmas Carol) are simple and fun, the lack of strong problem gambling support left a bad taste. Fair game payouts are a plus, but the lack of big jackpot opportunities was disappointing. Sometimes the thrill of a jackpot keeps me coming back for more.
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